Good questions. Clear answers.

General questions

What does ONIX MEDIA do?

ONIX MEDIA is a strategy-led branding and design studio focused on FMCG and D2C brands. We offer brand strategy and positioning, visual identity, packaging design, UI/UX, web development, performance marketing, and AI-led social media marketing. Our approach begins with understanding your business and recommending solutions that align with your needs and goals.

Who do you work with?

We work with founders, startups, growing businesses, and established brands, with a focus on FMCG and D2C companies. We consider each enquiry based on the project requirements, fit, timeline, and available capacity.

Can you help if we're not sure what services we need?

Absolutely. You don't need to arrive with a complete brief or a predetermined list of services. We'll discuss your current position, challenges, and ambitions, then help identify an appropriate starting point.

Do you only work with new brands?

No. We can work with businesses preparing to launch, established brands refining their positioning, and growing businesses expanding their product ranges or digital presence.

Services & projects

Can we hire you for just one service?

Yes. You can engage us for a clearly defined project, such as brand identity, packaging design, website development, or another individual service. We tailor the scope to your actual requirements.

Can you handle multiple services for the same brand?

Yes, where the requirements and project scope are appropriate. We can coordinate connected services such as brand strategy, identity, packaging, website development, and marketing creative to maintain consistency across the brand experience.

Do you provide brand strategy before design?

Where relevant, we begin with discovery and strategic direction before moving into creative execution. The depth of strategy depends on the project. We'll clarify the proposed approach and deliverables before work begins.

Do you provide printing, manufacturing, or media buying?

These requirements depend on the agreed scope and project. We can prepare relevant design and production files, support implementation, and discuss applicable third-party requirements. Printing, manufacturing, media spend, and external vendor costs should be explicitly agreed rather than assumed to be included.

Process & timelines

How does your process work?

Our typical process includes discovery, defining the direction, creative development, review and refinement, and final delivery. The exact stages depend on the service and complexity of the project.

How long does a project take?

Timelines depend on scope, complexity, deliverables, feedback cycles, and external dependencies. We'll agree on the expected timeline and milestones before starting and communicate any material changes as early as possible.

How many revisions are included?

The number of revision rounds depends on the project scope and proposal. We'll establish the review process, feedback expectations, and revision limits before work begins. Significant changes to an approved direction may require a scope adjustment.

What do you need from us to get started?

Typically, we need information about your business, goals, target audience, project requirements, timeline, and relevant existing assets. We'll guide you through the information required for your specific project.

How do you handle feedback and approvals?

We establish clear review stages and a preferred feedback channel. Consolidated feedback from the designated decision-maker helps reduce confusion, avoid conflicting instructions, and keep the project moving efficiently.

Pricing & payments

How much do your services cost?

Pricing depends on the project scope, complexity, deliverables, timeline, and level of strategic involvement. Once we understand your requirements, we'll prepare a proposal outlining the scope and associated fees.

Do you offer fixed-price projects?

Where the scope can be clearly defined, we can structure a project with agreed deliverables, timelines, and pricing. Work outside the agreed scope is discussed separately before proceeding.

What are your payment terms?

Payment milestones, advance requirements, and final payment terms are specified in the project proposal or agreement before work begins.

Ongoing support & partnerships

Do you offer monthly retainers?

For brands with suitable recurring requirements, a monthly arrangement may be appropriate. The availability, scope, capacity, pricing, and service commitments would be discussed separately based on your needs.

Can you become our external creative team?

We can explore an ongoing partnership where ONIX MEDIA supports an agreed combination of design, development, and marketing activities. The arrangement must define responsibilities, monthly capacity, deliverables, communication, and turnaround expectations.

What happens after the project is delivered?

We provide the agreed final files and handover information, along with any post-delivery assistance specified in the project agreement. Additional work, new requirements, or ongoing support can be discussed separately.

Will you understand our brand well enough to work with minimal input over time?

We aim to build that understanding through structured onboarding, documented brand guidelines, project history, approved assets, and ongoing collaboration. As our understanding develops, recurring work can become more efficient. Important new requirements and decisions will still be confirmed with you.

Still have questions?

Tell us about your brand and what you're trying to achieve. We'll help you understand the relevant options and next steps.

Contact ONIX MEDIA